Overview

Watchers SaaS transforms platforms with real-time content into social hubs by providing customizable, easily integrated community chats supported by AI-driven moderation and engagement tools. Watchers integration allows video platforms, sports, stock trading, and iGaming platforms' owners to retain their communities within their apps, boosting user engagement and revenue.

The Watchers solution is white-labelled, fully customizable, and seamlessly integrates with platform authorization flows. It can be embedded on any platform—websites, apps, or mobile web—and supports public and private chats.

Core Features of the Watchers Social Platform

1. Room Functionality

   • Supports both public and private rooms
   • Communication options include text, audio, and video
   • Rooms can be created automatically upon user entry, via API, or scheduled in advance through the back office or API
   • Flexible options for hosting rooms with influencers, special guests, or hosts
   • Unlimited rooms and participants

2. Public Chats

   • Open to any user, allowing for broad engagement
   • Can be platform-driven or influencer-driven
   • Recommended for linking to specific real-time content or events for better user context and engagement
   • Automatically created with room ID upon opening or can be scheduled in advance

3. Private Chats

   • Access-controlled via a direct link provided to select users on the frontend
   • No additional development is needed for private room functionality

4. Roles and Permissions

   • Configurable roles include moderator, speaker, and user
   • Tools for linking, pinning, and managing content, allowing enhanced moderation

5. Communication Tools

   • Real-time text messaging with automatic translation for multilingual interactions
   • Live streaming (audio and video) for real-time discussions and broadcasts
   • External player embedding for integration of video content within chats

6. User Personalization

   • Nicknames and avatars for identity personalization
   • Badges to recognize and reward active users
   • Branded avatars and special badges for moderators

7. Moderation and Safety

   • AI-driven moderation tools for maintaining a safe and respectful environment
   • Profanity filters, block lists, and pre-moderation options
   • Comprehensive rules and guidelines for community conduct
   • Multi-layered moderation to support effective community management

8. Engagement Features

   • Animated reactions, message reactions, emojis, and stickers for expressive interactions
   • Polls and quizzes for user engagement
   • Badges for gamification and reward
   • Engagement widgets include:
     • Social widgets (e.g., copy-bet and win-sharing)
     • Personal and public marketing messages and offers

9. Analytics and Insights

   • Real-time analytics tracking user engagement and retention
   • Dashboard with main metrics in the back office
   • Semantic analysis provides insights about user behaviour

10. Customization and Localization

    • Extensive customization options for UI and social widgets
    • Localization for multiple languages and regional settings

11. Policy and Compliance

    • Compliance with community guidelines, SLA, and Data Processing Agreements
    • Privacy protocols, including user data deletion options

12. Admin Panel and Control

    • Tools for managing chat settings, roles, and access
    • Features for content and user management, as well as monitoring chat lifecycle

This robust suite of features enables platforms to create tailored, dynamic chat environments, promoting community engagement and enhancing user experiences.