Languages Settings and Usage

We have a list of prepared languages for the chat interface; you can activate any of them as a default or as an additional one. You can also localise edition texts for all the languages you need. To change an active language for users, you need to transfer a GET parameter to us. Automatic translation for users and moderators is available and needs to be activated. All placeholders for different chat interface also can be localised for all needed languesge.

Interface Language

**When you launch a chat, you need to choose a default language. **Whether your platform supports one language or a multitude of them, you must choose the language that will be the main language of the chat.

We have the list of prepared languages; you can see all of them and select one through the admin panel (Settings > Language and localisation). If you can find the needed language on the list, connect with your Watchers' manager.

Then, select all available languages if suitable.

These selected languages will be activated with the Get parameter transfering.

If you can't find the needed language on the list, connect with your Watchers' manager.

Automatic Translation of messages

There are two different tools for automatic translation of chat messages: for users in a chat interface and for admins and moderators in the admin panel.

Automatic Translation of messages for users

If your users are from different countries or various bilingual regions, you can activate the automatic translation function. If activated, this tool allows users to choose the language in which they want to read messages. All messages will be translated into this language for this user. Users can deactivate this tool or change the needed language at any time.

How can this tool be activated for users through the admin panel?

Open the Language and Localisation section.

How can users change the language

• on the chat with the specific button
• on their personal settings in a chat

Automatic Translation of messages for admins and moderators

If the feature is activated (you can activate it in Settings > Functional Settings), admins and other users of the admin panel can turn on the automatic translation for messages in a room. So, they need to open a room, click a control button in the right corner above, and activate the required toggle.

Then, choose the system which will be used for translation, and please pay attention that one of them is free, and the other one is paid. Then, select a language. When the feature is not needed anymore, it is better to deactivate it with the same toggle..

Additional texts and placeholders

Chat placeholder, greeting messages, and states of a room.

Chat Placeholder

The text is visible to users in an empty chat. This placeholder is important if you plan to have many event rooms on your platform. If you have only one room, your users won't see this text after the first message is sent.

You can add variants of this text in all the languages you need to localise it for different messages. However, these texts are not part of the main chat interface (because you need to add the text that will fit your brand/platform), so you need to localise them on your side.

You can add placeholder localisation for those languages you have already activated in the first tab of the Language and Localisation section.

Chat Rules

Chat rules are visible to users in personal settings and through a link when they are banned. Make these rules clear and visible, and localise them in all required languages. Add all language variants to the Language and Localisation section. Activate each needed language; when you do, a new language tab appears.

There are two sections in the Chat rules tabs.

The first section is for the text users see when they accept the default short chat rules while joining for the first time. You can add links to additional documents that users must accept to join.

The second section is the Chat Rules themselves. They can contain only text. You can edit their layout.

States of a chat room

When you schedule rooms, your users see when the room will start and finish, as well as a notification. Edit these texts to specify what users should wait for and why the room is closed. Pay attention to the language tabs and ensure you have activated all needed languages.

Localisation of the engagement elements//widgets

You can localise almost all engagement facilities in a chat to all active languages. See the list below of widgets to localise when creating a widget or badge.

• information pop-up
• tooltip for badges
• marketing offers

Copy- and social widgets are localised automatically with the switching of languages on the user interface (via transferring a GET parameter to us).

When you choose the default and additional language, you can add variations of almost all texts for all of this languages.

Thus, when you plan a marketing offer or create a badge, you see tabs for all activates langs.

You can add a texts in all active languages, or can add only for a default one. In this case, your users will see the offer or notification in the default language, regardless of which language is active for their interface.