Roles

A community chat in the interface has three roles: a regular user, a moderator, and a speaker.
Also, three roles are available on the admin panel: moderator, community manager, and admin.

Regular Users

Regular users communicate only through the chat interface.

Users can communicate via text, stickers and emojis, reply to each other's messages, report other users’ messages or users themselves, and react to messages. They can also block other users, set their chat profile (if suitable), and change avatars and nicknames.

Users can be awarded with badges; if the brand wants to award any chat user, a special avatar can be added through the admin panel or transferred via API.

Moderators

Moderators can be assigned to both the chat interface and the admin panel.

Moderators can use all regular user features. Also, there are some additional ones:

• sending clickable links to a chat
• pinning messages
• hiding users’ messages and banning users from texting in chats
• publishing polls

Uploading specific avatars for moderators (through the admin panel) is possible. Also, moderators have an admin badge. Moderators can be assigned through the admin panel.

Speakers

Speakers can communicate with voice in a chat (suitable only for chats with audio stream activated). Both regular users and moderators can be speakers. Speakers can get speaking rights through the admin panel or a chat interface (they should ask for a mic and permission). Speakers can be assigned in advance before the room starts. This should be done through the admin panel. A speaker moderator can mute regular speakers and remove their speaking rights.

Admins, community managers, and moderators — admin panel

Admin is a role only for admin panel users. Admins can access all settings on the admin panel, invite new users to the panel, delete old ones, and change and create credentials.

Community managers have access to following sections: All messages, Rooms, Moderation (except AI Moderation), Widgets (except Copy-betting and Win share settings), Feedback (only Technical Support Requests), Reports (only Data export), Settings (only Stickers and Reactions in Chat Customisation; Language and Localization except autotranslation activation; and Autoposting), Analytics, Information.

Moderators of the admin panel have access to Moderation (except AI Moderation), Rooms, Widgets (Polls, quizzes, and Greeting popups), Feedback, Autoposting, and Information. They can hide messages and ban users, but they cannot change the chat settings and don't have access to analytical tools.

To share access with new admins or moderators, invite them via the admin panel: section Users and Access > Invite user button. In the same section, you can delete any users and refuse access. Users can change their nicknames and passwords on the admin profile (in the left corner).

Also, you can send them an invitation link, which can be reset anytime.

Owner

The owner is the user who created the project.

Features:

• Full access to all settings and features in both the admin panel and the chat interface.
• Can:
  • Invite and remove admins, moderators, and users.
  • Assign or revoke roles, including admin and moderator roles.
  • Access all analytical tools and pre-moderation settings.
  • Delete the project or transfer ownership to another user.

Limitations:

Ownership can only be transferred manually through the admin panel.