Roles

A community chat has three roles: a regular user, moderator, and speaker.
Only two roles are available for the admin panel: moderator and admin.

Regular Users

Regular users communicate only through the chat interface.

Users can communicate via text, stickers and emojis, reply to each other messages, report other users’ messages or users themselves, and react to messages. They can also block other users, set their chat profile (if suitable), and change avatars and nicknames.

Users can be awarded with badges; if the brand wants to award any chat user, a special avatar can be added through the admin panel or transferred via API.

Moderators

Moderators can be assigned to both a chat interface and the admin panel.

Moderators can use all regular user features. Also, there are some additional ones:

• sending clickable links to a chat
• pinning messages
• hiding users’ messages and banning users from texting in chats
• publishing polls

It’s possible to upload specific avatars for moderators (through the admin panel). Also, moderators have an admin badge. Moderators can be assigned through the admin panel.

Speakers

Speakers are users who can communicate with voice in a chat (suitable only for chats with audio stream activated). Both regular users and moderators can be speakers. Speakers can get speaking rights through the admin panel or a chat interface (they should ask for a mic and permission). Speakers can be assigned in advance before the room starts. This should be done through the admin panel. A speaker moderator can mute regular speakers and remove their speaker rights.

Owner

The owner is the user who created the project.

Features:

• Full access to all settings and features in both the admin panel and the chat interface.
• Can:
  • Invite and remove admins, moderators, and users.
  • Assign or revoke roles, including admin and moderator roles.
  • Access all analytical tools and pre-moderation settings.
  • Delete the project or transfer ownership to another user.

Limitations:

Ownership can only be transferred manually through the admin panel.

Admins and moderators — admin panel

Admin is a role only for admin panel users. Admins have access to all settings on the admin panel, can invite new users to the panel, delete old ones, and change and create credentials.

Moderators of the admin panel have access to moderation tools (except the Pre-moderation Section), a message feed and a list of rooms. They can hide messages and ban users but cannot change the chat settings and don't have access to analytical tools and accesses.

To share access with new admins or moderators, invite them via the admin panel: section Users and Access > Invite user button. In the same section, you can delete any users and refuse access. Users themselves can change their nicknames and passwords on the admin profile (a left corner below).