Branded Avatars and Greeting Messages

Before the launch, there were several steps for setting up chats.

1. Brand avatars

Sometimes brands participate in conversations with users. As on social media accounts: users really love to talk to brands. In in-app chats it’s crucial—to answer users' questions, help them to find some important information, or just stay in touch.

You can just upload it through the admin panel to answer from the account with a branded avatar.

It can be done on your user profile (the settings in the left corner below).

2.Greeting pop-up

You can set a greeting pop-up through the admin panel. It onboards users and explains to them what they can do in chats. You can set only a one-time pop-up that users will see after entering a chat for the first time, or the one shown after every joining chat. To set the pop-up, open the “Widgets” section on the admin panel and choose “Greeting message (pop-up)”. Click on the button ”Set”. Then add a headline, text body and button with a link, if needed. Next, you need to choose how often users will see it. You can check its appearance while setting it. You can add variants of the pop-up for all available languages.

3.… and a placeholder for an empty chat

It’s important what the first user who joins a chat can see. Help them to find what to do—being the first is the most difficult. You can use the empty chat placeholder to explain what users can do in chats or what they should type here. It’s easy to set this message up for different languages. Together with this, you can set up chat rules for various languages. Both can be done in the Language and localisation section of the Settings.